About Leed Mechanical

Leed Mechanical is an independent, privately owned company that specializes in heating, ventilation, air conditioning and refrigeration services for all industries. We started Leed Mechanical so we can provide customers great service and outstanding workmanship at a fantastic value.

We Listen

We look at our relationship with our customers as a partnership. Understanding your goals and objectives help us understand where you’re coming from and how we can give you best service possible.

We Communicate

There is nothing more frustrating than not knowing the status of a problem or request. Leed Mechanical always keeps you updated on what’s going on with your site and equipment.

We Think

Leed Mechanical takes a “big picture” approach on every call and think of every way we can save you money and run your system efficiently. We stand by our work 100%.

We Are Responsible

Leed Mechanical makes sure your site and its occupants are in good hands by working by a strict code of safety. Above anything, it’s our most important objective.

We Are Friendly

At Leed Mechanical we value your business. We never forget that our customers are our greatest asset. We always show our appreciation with our friendly service.

We Deliver

Leed Mechanical responds to your call quickly and efficiently. If you are unhappy in any way with our service, we’ll guarantee to fix that. 24/7/365.

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Charter of Customer Service

Leed Mechanical’s promise to you about the levels of customer service you can expect from every member of our staff. It defines our customer service principles and the service standards we aim to meet.

Our customer service principles

We will demonstrate our commitment to excellent customer services by:

  • Providing swift and responsive service.
  • Being open and transparent in everything we do.
  • Treating your enquiries seriously, aiming for the right answer the first time.
  • Being polite, courteous and professional.
  • Actively seeking your views to help us improve our service.

Customer service standards

Leed Mechanical’s Hours of Operation

  • Our service is 24 Hours a day, 7 days a week, 365 days a year.
  • All staff will wear Leed Mechanical uniforms that will be easy to identify.
Telephone contact
  • When answering the telephone we will give our name.
  • If we cannot answer your query immediately, we will call you back within the working day.

Written contact
  • If you write to us by email we will reply by then end of the business day.
  • If you write to us by mail or fax we will reply by the end of the day in which we receive it.
How well are we doing?

We will check how well we are doing against these standards by meeting with you on a quarterly (or semi-annual basis – your choice) to discuss:

  • Work that has been completed.
  • Work to be done in the upcoming quarter.
  • Feedback on ways we can improve our service.

Any comments or suggestions?

If you can think of ways to improve our service standards please let us know. You can contact us by:

120 Lancing Drive, Unit #4,
Hamilton, Ontario,
L8W 3A1
Toll Free: 1.855.203.1399
Email: info@leedmechanical.ca

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